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Home / Tech / Apps and software / How can governments use technology to ease citizens’ lives? – part 2

How can governments use technology to ease citizens’ lives? – part 2

Have you read part I of the series? Find it here

If you have read that article, then you remember the fields that governments can address through analytical efforts:

aspect 3


Let’s continue from where we left:

7) Fraud:

fraudIn Belgium, advanced analytics technique called the hybrid detection model is used to take fraud under control. With this innovative method, the Belgian government saves nearly 1 billion euros each year. This is what they say:

“We’re looking for the very essence of the fraud – for example, someone who has certain characteristics, is known for other acts, for whom we received information from abroad, has put into place a company, and engages in transactions that are not declared. So it takes a bundle of elements to identify. Even if these characterizations are well-defined, the difficulty remains in managing and verifying this information. So we are facing a huge amount of information.”

8) Energy


In order to decrease energy usage, The city of Seattle partnered with Microsoft and Accenture on a pilot project. Using Microsoft’s Azure cloud, they collect and analyze hundreds of data sets captured from four downtown buildings’ management systems.

With predictive analytics, the system, using predictive analytics, works to find out what’s working and what’s not (e.g. where energy can be used less, or not at all) The goal is to reduce power usage by 25%.

9) RealEstate

civic insight

In New Orleans, the problem was the lack of public access to critical information about these properties makes it difficult for these groups

Civic Insight connected directly to internal government data systems to make information about the status of vacant or underutilized spaces available to the public in real-time.

With Civic Insight, residents and local organizations can search for a property on a map and learn about its ownership, inspection, and permitting history, and subscribe for real-time notifications about the progress.

10) Social Services:


Aunt Bertha is an app that simplifies the search and application process for social services. The app collects information on federal, state, county, city, neighborhood and nonprofit programs and puts it all in one place.

Users can enter basic information and find programs relevant to their needs in just a few seconds.

11) Urban Life:

To be frank I’m not comfortable with the naming, so you can think of this as “civic engagement”


Streetmix is an application that helps community members design the streets they’d like to live on and offer these mockups as future plans for city planners.

Rather than forcing planners to offer their feedback, this app lets citizens drag and drop sidewalks, cars and bus stops into an online and sharable interface.


12) Citizen Platform:


RecordTrac is an app that eases to track and submit public requests. This app satisfies the citizens in terms of informing them where their requests were going and whether they’d be fulfilled. It also satisfies the city staff in terms of managing and fulfilling citizens’ needs

The app is letting city employees:

•upload links or documents;
•triage requests to other departments;
•ask questions of requesters;
•explain whether or not the requests’ fulfillment is in paper format or online; and,
•track request timing / fulfillment
More apps might come in the next article. I will also mention the organizational models to establish these capabilities.
Image source: Flickr

Orkun Basaran

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